Indian Help Foundation is committed to maintaining transparency in all donation-related transactions. Please read this Refund & Cancellation Policy carefully before making a donation through our website.

1. Donations

Donations made to Indian Help Foundation through this website are voluntary contributions intended to support the charitable activities and objectives of the organization.

Donors are requested to carefully verify the donation amount and other information before completing a transaction.

2. Cancellation of Donation

Once a donation has been successfully processed, cancellation requests may not ordinarily be accepted because the funds may be allocated toward charitable activities.

However, if a donor has made a duplicate transaction or has another genuine transaction-related issue, the request may be reviewed by Indian Help Foundation on a case-by-case basis.

3. Refund Eligibility

A refund may be considered in circumstances such as:

• Duplicate donation charged due to a technical issue.
• Payment successfully debited but the transaction was not completed.
• Unauthorized transaction reported by the account holder.
• Any other verified technical or payment-processing error.

Refund requests are subject to verification and applicable laws, regulations, and payment gateway procedures.

4. Non-Refundable Donations

Voluntary donations that have been successfully processed and correctly received by Indian Help Foundation are generally non-refundable, except where a refund is required or permitted under applicable law or where the organization determines that a refund is appropriate after verification.

5. Duplicate Transactions

If the same donation amount is charged more than once due to a technical or payment-processing issue, the donor may contact us with the relevant transaction details.

After verification, an eligible duplicate amount may be refunded through the applicable payment method or payment gateway, subject to applicable processing procedures.

6. Failed Transactions

If an amount has been debited from your bank account but the donation transaction shows as failed or incomplete, please contact us with your transaction details.

We will verify the transaction status with the relevant payment gateway or financial institution. If the amount was received by us and the transaction was not properly completed, appropriate action will be taken after verification.

7. Refund Processing Time

Approved refunds will be initiated within a reasonable period after verification. The actual time taken for the amount to appear in the donor's bank account may depend on the payment gateway, bank, card network, UPI system, or other financial institution involved.

8. How to Request a Refund

To request a refund or report a duplicate/failed transaction, please contact Indian Help Foundation with the following information:

• Donor name
• Registered mobile number or email address
• Donation amount
• Date of transaction
• Transaction ID / UTR number
• Reason for the refund request
• Proof of payment, if required

Providing complete and accurate transaction information helps us verify the request more quickly.

9. Payment Gateway

Online donations may be processed through third-party payment gateways. Such payment providers may have their own terms, refund procedures, and processing timelines.

Indian Help Foundation will cooperate with the relevant payment gateway to resolve verified payment-related issues.

10. Fraudulent or Unauthorized Transactions

If you believe that a donation was made without your authorization, please contact us as soon as possible and also notify your bank or payment service provider where appropriate.

We may request additional information or documents to verify such a complaint.

11. Changes to This Policy

Indian Help Foundation reserves the right to update or modify this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the revised date.

12. Contact Us